Refund Policy

In short

• Failed videos cost nothing. If a video fails, Seedance Flash returns its credits to your balance automatically.
• Payments are not refundable once credits are delivered, except where the law requires a refund or something went wrong on our side.
• You can cancel a subscription anytime. Your plan stays active until the end of the period you paid for.

Failed or refused videos

Every video shows its credit cost before you start. If the video fails, or the model refuses the prompt or a file, the credits for that video go back to your balance automatically. You don't need to contact us.

A video that finishes but doesn't look the way you hoped is not a failed video, so its credits are not returned. Test a new prompt at 480p first, where each second costs the fewest credits.

Subscriptions

• Subscriptions renew automatically at the end of each billing period until you cancel.
• You can cancel anytime from your billing page. Your plan and its credits stay active until the end of the period you paid for, and you won't be charged again.
• Seedance Flash doesn't refund the unused part of a billing period.

Credit packs

Credit packs are a one-time purchase. Their credits are added to your balance right after payment and are not refundable once delivered.

Charges made by mistake

If you were charged twice, charged for credits you never received, or charged after you cancelled, email support@seedanceflash.org with the email address of your account and the date of the charge. We'll check the order. When the mistake is ours, we refund the payment to the original payment method or restore the credits, whichever you prefer.

Your legal rights

Nothing in this policy limits a refund right that the law where you live gives you. For the full rules on credits and payments, see the Terms of Service.